Customer Service Rep

Represent company in a courteous and professional manner.
Enrollment of new customers
Customer Retention
Answer and respond to customer inquiries through inbound and outbound calls.
Document all calls using the appropriate systems.
Verify patient information and process address, insurance and physician changes in system.
Follow-up with customers for signed AOB contracts and re-shipment confirmations and authorizations.
Assist customers with product troubleshooting and education.
Comply with company’s policies and procedures, as well as Medicare and HIPAA requirements.
Establish and maintain effective professional working relationships with customers and/or co-workers at all times.
Additional duties required as directed by the customer service manager.

Customer Service Representative