MUST BE BILINGUAL ENGLISH & SPANISH
Incumbent will perform daily activities within as Operations Specialist Electronic Banking. Tasks as assigned permanently or on a floating basis. Incumbent will provide customer support for all Electronic Banking modules; will receive Online Banking applications and notifies customers with credentials. This position’s responsibilities may also include Cardholder ordering/balancing/reconciliation, Exception Item Processing, FRB adjustments, resolution of Regulation E claims, Regulation J returned item notifications, activating, resetting or increasing limits for ATM/Debit Cards or adding travel rules and wire transfers.
Associate Degree or five (5) years related experience in Banking and/or Bank Operations in a commercial bank or equivalent combination of education and experience desired. This position deals directly with the Customers and Customer Facing Bank Personnel; therefore, they need to have good interpersonal skills and proven problem-solving ability to handle the issues of his/her function. Knowledge of interrelationships amongst Bank functions. Ability to effectively collaborate with others and accept challenging assignments.