OPERATIONS SPECIALIST ELECTRONIC BANKING

• The position’s responsibility is to support Electronic Banking and Central Operations Department and may include any or all of the following: responding to customers’ online banking/mobile banking/mobile deposit/bill pay questions and any issues customers may have, and other central operations functions.
• Incumbent has the ability to reset customers’ Online/Mobile Banking/Bill Pay, and Remote Deposit Capture passwords.
• Answers the Online Banking Support telephone for customer support assistance.
• Reviews Secure Support Back Office Messages, Customer Support, and Banno Messages to retrieve all customer messages and respond to customers.
• Notify account officers upon receipt of Gladiator alert notifications and input response back into the system
• Perform Operations functions to include Cardholder balancing/reconciliation, Exception Item Processing, Test Key authentications, and FRB adjustments.
• May prepare Regulation J return item notifications
• May perform the Regulation E notifications/complaints for resolving/processing in the timeframe established by this regulation. Includes the preparation and mailing of the customer letters for receipt, provisional credit (if required) and final resolution, and the upkeep of the Error Resolution Log.
• May perform ATM/Debit card ordering in the Bank’s core processing system.
• May perform wire transfer functions.
• May prepare the end of month reconciliations and Quarterly ATM/Debit Card reports.

Associate Degree or five (5) years related experience in Banking and/or Bank Operations in a commercial bank or equivalent combination of education and experience desired. This position deals directly with the Customers and Customer Facing Bank Personnel; therefore, they need to have good interpersonal skills and proven problem-solving ability to handle the issues of his/her function. Knowledge of interrelationships amongst Bank functions. Ability to effectively collaborate with others and accept challenging assignments.