The Support Center Representative must have an excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing). Genuine interest for speaking to customers, answering queries and a clear communicator. Responsibilities include: assist the customers with account information, request, transfers, closing accounts, loan questions, credit card questions and overall Helm Online assistance and guidance. This position is responsible for making specific changes to existing accounts, resolving first level inquiries, following up on open/pending cases and providing timely responses and/or resolutions to customer inquiries.
Responsibilities include the following. Other duties may be assigned.
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